Description
Technical Details
Specifications
| Electrode plates | N/A |
| Plate size: (mm) | N/A |
| Generates: | Mineral ion water for your bath or shower |
| pH Range: | Same as tap water |
| Wattage(W): | N/A |
| Total weight(kg): | 2.5 |
| Dimensions W x Diameter (mm): | 130 x 346 |
| Production rate: (l/min) | 2.6 |
| Ease of Use: | Very simple to install and operate |
| Warranty (years): | 3 |
| New features for DX model: | Larger ceramic cartridge containing a greater amount of ceramic balls. New, redesigned base for a more efficient filter replacement process. |
Frequently Asked Questions
Cleaning
How often do i have to clean the machine?
If the machine has not been used for 2-3 days, it is advisable to run beauty water (acidic water) for about 20-30 seconds to rinse out stagnant water. The machine should be cleaned about every two weeks with citric acid powder. Depending on the water quality of the particular region, it is possible that the cleaning process must be performed more frequently (about once a week) or less frequently (about once a month). To make sure that your machine is cleaned often enough, we recommend a weekly check of the pH of the water. If, for example, a change in the pH value does not become noticeable until after three weeks, it is possible that a three-week cleaning with citric acid powder is sufficient.
It is recommended to have the machine thoroughly cleaned at least every two years by Enagic service personnel. To apply, please fill out the form for a maintenance request, which can be found on the service page of enagiceu.com.
Is it true that I don't have to clean the machine as often when I do not use it much?
No. Both intensive and sporadic use can lead to calcification in the machine. Depending on the quality of the water, frequent use quickly leads to strong mineral deposits on the electrolysis plates. However, if used infrequently, the water in the machine evaporates leaving deposits on both the plates and the hoses. Regular cleaning is therefore required in any case.
It is recommended to have the machine thoroughly cleaned at least every two years by Enagic service personnel. To apply, please fill out the form for a maintenance request, which can be found on the service page of enagiceu.com.
Maintenance
What is a deep cleaning?
It is recommended that the machine be deep cleaned and checked at least once every two years by our trained service team. Any contaminants that cannot be removed by regular cleaning with citric acid are removed in this way. After receiving your machine, we first test its overall condition and performance. Following this, the machine is cleaned with a strong acid, which removes any debris that could damage the plates or internal water outlets. Last but not least, we test the machine performance again to make sure you get it back in perfect condition. If you have any other concerns besides the desired deep cleaning, please let our service staff know in advance.
Since it is not always possible to recreate the circumstances in which you have detected a malfunction of the machine, it is beneficial if you tell us as precisely as possible what to check. Specific problems, especially water leakage, should be reported to our team.
I'd like to have a deep cleansing done. How do I proceed?
1. Inquiry:
Send an e-mail to service@enagic.com and briefly describe your request and which shipping option you choose.
2. Shipping:
You ship the machine with a delivery company yourself to Charlottenstrasse 73, 40210 Duesseldorf (Germany).
3. Fill in the form:
You will receive a form for a repair request from us, which you must fill in completely and attach to the packaged machine (incomplete documents will delay the processing of your request).
4. Packing:
Follow the instructions on the repair request carefully. We recommend to keep the original packaging of the machine so that it can be used for safe transport. Make sure the machine does not contain any liquids before packing. If the machine suffers any damage due to insufficient packaging, the responsibility is on your side.
5. Return to you:
Depending on the workload, your machine will be deep cleaned within two days after receipt and prepared for the return shipment.
6. Service report and payment method:
a. Once your machine is ready, you will receive an email from us with a service report and demand for your desired method of payment (credit card or bank transfer).
7. Payment:
aWhen the payment is received or confirmed before 12:00 your machine will be shipped on the same day (otherwise the next working day).
If you have any questions about specific repairs, collections or orders for accessories, please use the same name as in your original request.
Attention: If your device is still within warranty, the return to you is free of charge. If the device no longer has warranty, you will have to pay the shipping costs for both ways (sending to Enagic and back).
How often does the inner filter have to be replaced?
We recommend replacing the filter every six months to get the best results possible. However, the machine has a mechanical counter and automatically displays the message “Replace Filter” after 6000 liters of incoming water as the filter was designed for this maximum amount. In addition, the days since last use of the water filter reset switch are counted. 365 days after the last use, the display indicates a necessary filter change, even if no 6000 liters have been used. You can think of the 365 days as an “expiration date” and the six months as a “shelf life”. Please note that when running water for a minute, about 6 liters will come together or about 4 liters of Kangen water and 2 liters of beauty water from the flexible hose.
Troubleshooting
The tank for the electrolysis enhancer is filled, yet I get the message to refill it if I want to produce strong acidic water.
If the engine is new, there may be air in the inner hoses intended for the booster fluid. Let the water run at low pressure for 3-5 minutes. If the machine is no longer new, it is possible that salt crystals are stuck in the tank or internal connections. Clean the outside of the tank, especially the part that connects to the machine. Afterwards, let the water run at low pressure for 3-5 minutes.
None of the adapters offered by Enagic fits my faucet. What can I do?
The adapters supplied with our machines comply with the European standard for faucet heads. Please understand that we cannot produce adapters for non-standardized taps. Generally, however, the screw adapter should be used, since this is actually flexible.
My machine is buzzing / not silent when it is out of service. What is wrong?
It happens that you hear a slight humming when there is a magnetic field near your machine. The electromagnetic shielding differs slightly from machine to machine, causing some to buzzing and others to not.
LeveLuk K8 Troubleshooting
The display does not respond.
The operating principle of LCD touch screens is conductivity. If the display does not respond, this is because the electrical conductor – in this case the human body – does not affect the electromagnetic field of the screen. Make sure the screen protector has been removed and your hands and display are clean and dry.
The K8 reacts without anyone touching the screen.
This so-called “ghost-tapping” is related to the problem presented above. On the human skin are fatty acids and other lipids. If you touch the screen with your finger – whether wet or dry – these substances will remain and react with the electromagnetic field of the screen, which may cause the machine to sense a touch of the screen. Clean the screen to solve this problem.
The cleaning tank does not empty during the cleaning process / the enhancer tank does not empty during the production of strongly acidic water / The tank is leaking.
In general, the cleaning tank should have emptied in about 27 minutes after the start of e-cleaning. For the following reasons, the tank may not be pumped empty or leaks:
- 1. blockage due to crystallized salt or citric acid.
- 2. the lid of the tank is incrusted with crystallised citric acid.
- 3. the cover has not been replaced on the housing.
Solution: Clean both the tank compartment and the tank cover with a damp cloth to dissolve hydrochloric and citric acid deposits. It is also important that the cover is placed back on the machine and that the tank is firmly seated in the compartment provided for it. In a few cases, the tank may be a predecessor model. These older tanks do not have the flexible hose inside. The lid of the tank must be closed so that the hose rests on the underside of the tank and does not end in an air pocket on the top of the tank. If the tank leaks, check that the cap has been properly and tightly closed.
Other questions about the machine
What does the high-grade filter do?
The high-grade filter removes a minimum of 95% chlorine and lead from up to 6000 liters of water. All other substances cannot be listed here, as the effectiveness of the filter depends on its abundance in incoming water. Note, however, that Enagic does not produce filters that can make non-potable water drinkable. Our filters and prefilters improve the overall water quality in terms of taste, odor, sediment content, hardness and removal of certain substances, and prepare the water for the electrolysis process, which is the main function of our machines.
How does the automatic cleaning program work?
LeveLuk has an automatic cleaning system. The amount of minerals in the feedwater, such as Ca and Mg, can vary widely, and mineral1 clusters inevitably adhere to the electrode plates. However, they can easily be stopped by reversing the electric current (switching the polarity +, -). Mineral buildup attached to the electrode plate reduces the electrolysis capacity of the device, preventing the primary Kangen Water® from being produced. The amount of minerals adhering to the electrolytic cell will vary depending on the amount of minerals in the tap water.
The LeveLuk automatic cleaning mechanism activates for 20 seconds when continuous electrolysis reaches 15 minutes. If you use LeveLuk in areas where the water is high in minerals, change the “beauty water” setting (2nd from the bottom) and turn the faucet lightly to allow the water to run smoothly. This reverses the electrical current and removes the crystals in the electrolysis cell after 2-3 minutes. If you change the setting to “beauty water” once a day for 30 seconds, you can also clean the electrolytic cell. The cleaning function is required to maximize the life of the electrolytic cell.
I will not use the machine for a long time. Can this damage the machine?
If you do not use the machine for an extended period of time, you should first empty it completely and unplug it.
After a prolonged period of non-use, an e-cleaning should always be carried out first. It is also advisable to store the high-grade filter in the refrigerator or in a similarly cool place during this time in order to prevent mold growth. If the filter has been used before, it should not be stored for more than one month.
Questions about the water
Why does Kangen Water® sometimes smell?
Unrefined water contains minerals1. LeveLuk is designed to handle a standard amount of minerals. When the amount of minerals or free carbon dioxide2 is greater than usual, the minerals sometimes react with the antibacterial effect3 of the water supply hose and smell it. We have prepared a water supply hose such cases. If you are running water through the unit for the first time, please put it on purified water and let it run for two to three minutes longer than usual.
- 1 MineralsCa (calcium), Mg (magnesium), Na (sodium), Ka (potassium) and other nutrients in food and water. Minerals in water should be especially good in optimal amounts for your health.
- 2 Free carbon dioxideCarbon dioxide found in water. Some people prefer the taste of water with carbon dioxide, which tends to have lower pH levels. Water with less carbon dioxide should be better for your health.
- 3 Antibacterial effect Devices such as the LeveLuk, which produce something for human consumption, are treated antibacterially. These devices often consist of many different parts, and it is particularly important that the parts through which water passes are not contaminated.
My water has a strange taste / smell. What could that be?
First, the following things have to be considered:
1. How old is the filter in your machine?
2. How often do you clean the machine with citric acid powder?
3. What source do you refer to your water (well water / seawater / urban water)?
Please have the answers to these questions ready when you contact our service department.
There are white deposits in my water. Is that unhealthy? Do I have to clean the machine more often?
White deposits on your water glass / tumbler or water bottle are normal and should not be of any concern to you. During ionization, positive mineral ions accumulate in the Kangen water. These react with the oxygen in the air, resulting in a thin layer of deposit on water glasses or other vessels. If you were to fill a vessel to the brim and then seal it and compare it to a vessel that you have filled but not closed, you would find more deposits in the latter than in the first. However, if you find white particles in freshly drawn Kangen water that slowly sink to the bottom of your container, this indicates limescale deposits on the electrolysis plates. In this case, the machine should be cleaned more frequently. If your water is slightly cloudy, this is usually a good sign, as it indicates dissolved oxygen in your water.
Other questions
What is the use of "calcium supplementation"?
This addition is recommended if the used tap or well water is already very acidic. Although acidic water has an astringent effect1, is good for the skin and is used for everyday tasks and facials, it is not recommended for drinking. Even when this water is electrolyzed, it does not produce water at standard pH levels. By adding calcium powder (calcium glycophosphate)2, the pH can be increased at intervals of 0.5 and alkaline water can be produced.
1 astringent effect
Acidic water contains a small amount of chlorine ions and has an astringent effect. This water is good for toning your skin.
2 calcium glycerophosphate (calcium powder)
If the pH does not increase even after electrolyzing water (especially when using well water or tap water near the sea of Japan), the addition of calcium powder increases the pH.
What is the oxidation-reduction potential (ORP)?
The oxidation-reduction potential is the electrical potential required to reduce or slow down oxidation such as rusting. The ideal ODR level for the human body is between -150mV and -400mV. Kangen Water® must have a negative redox potential to be considered good, especially when drinking.
Redox potential is the strength to bind with active oxygen 1, which measurably reduces performance. Although a negative value is desired for the deoxidation performance, the actual value varies from region to region. In the city of Osaka, for example, tap water detects a redox of + 580-600 mV, but after using LeveLuk, the redox becomes pH 9.5 and the ideal of -150 mV to -400 mV. When the ORP of the original water supply rises, the ORP from Kangen Water® moves in direct proportion. LeveLuk is able to produce water with negative ORP values at pH 9.5, even if the original water supply represents the highest positive ORP levels.
1Active oxygen
Active oxygen is also referred to as free radicals. It is medically known that they penetrate the body when the daily rhythm of life or diet changes under stress. It is the kind of oxygen that causes illness and aging. Maintaining a daily rhythm will help keep that oxygen out of your body!
What is the relationship between the oxidation-reduction potential (ORP) and the pH value?
The oxidation reduction potential (ORP) is the electrical potential needed to reduce or slow down rust and decay (oxidation). The ORP also represents the reduction capacity to attract active oxygen. The optimal values for the human body are between -150 and -400mV. The redox potential is also closely related to the pH. As the pH increases, so does the ORP. It is also possible to increase ORP by electrolysis. The value depends heavily on the original water supply. An ideal redox potential may not be achieved if the original water has a pH of less than 7.0. Please check the characteristics of your original water. Otherwise, this can lead to errors.
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