Return and Exchange Policy

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Packages will be processed within 2-5 business days from the time of order based on stock availability.
For International order we have UPS or DHL Shipping. Shipping time is dependent upon the zone your located. Please note that International Mail orders can experience delays of up to 4 weeks (sometimes longer) due to customs and delivery regulations in the country of delivery. Please contact the Customs Agency in your country for more information.

All applicable tariffs and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages if duties are not paid.


First, thank you so much for trying one of our products!

We’re sorry it didn’t work out for you. We would love to know why and how we can help. But if you still require to credit or exchange –here are the details:

  1. Our return policy lasts 5 working days. If 5 working days have gone by since delivery of the item to you, unfortunately we can’t offer you the option to for credit or exchange.
  2. We do not accept returns, exchanges or replacement on any International orders.

Instructions And Terms of Returns:
To return a non-defective product(s), please email

Please note the following:

  1. The customer is responsible for return shipping fees. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue payment for such issues with their selected carrier. We recommend using a carrier with shipping tracking capability.
  2.  We are happy to provide a Return Label, simply request one through
  3. Please remember to Send your return product back within 5 days of receiving the Return Label! Late returns can’t always be accepted-we reserve the right to refuse the returned merchandise or send it back and not give a credit.
  4. No credit will be granted for products that have been clearly used, damaged, tampered with in any way, or are in unsellable condition. Switchuplife will have full discretion in decisions regarding a product’s condition for a credit.
  5. For certain products like the hydrogen bottle, defender shield products: If the package has been opened. In the interests of hygiene and consumer safety, we are unable to resell these products and therefore they are not returnable.
  6.  Any returned packages that have been opened or damaged in any way are subject to a 25% restocking fee. Any product missing contents (i.e., glass cases, replacement buds etc.) are subject to a 25% restocking fee.
  7. To be eligible for a return, the item will be unused and in the same condition that you received it.

To return a defective product(s), please email

With your order number and we will send you a return label. We do not offer return labels for products that will be exchanged. If the items found not defective the cost of the return label and processing of the request will be deducted from your return credit. Also, if you received free shipping on your order and are returning it for a credit, we will deduct the cost same as the original shipping.

To return your product, you should mail your product to:
SwitchUpLife, PO Box 115037, Office no. 613, Pinnacle Business Center, Barsha 1, Sheikh Zayed Road, Dubai.
You can request a return label. If we provide a return label, the cost of the label will be deducted from your credit.
To complete your return, please include the name on the order or the order number.


We only exchange / replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Office no. 613, Pinnacle Business Center, Barsha 1, Sheikh Zayed Road, Dubai.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. However, we’re happy to send a tracking number and notice via the email you used for your original purchase when we send a replacement.

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